Owens FAQ
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What to do if a proxy receives the message: Your PIN has been disabled; you should have an email with directions telling you how to re-enable you PIN.

If a proxy receives this message, the proxy should follow the directions to request a PIN reset:

1.  Enter proxy's email address.

2.  Select Forgot PIN.

3.  This will generate an email with a temporary password. 

Tip:  When the temporary password is entered in the PIN field, the temporary password is case sensitive.