When can I expect my refund? Who should I contact if I have not yet received my refund?
Financial Aid refund information:
Students who meet all eligibility requirements, including attendance, and who have financial aid remaining after tuition, fees, and book voucher purchases are paid, will receive a refund. Students whose aid is not ready for the first disbursement will receive their refund at a later date. For details, click here.
Please note that once you see a notice on your Ozone account that says ‘Refund as Selected’ there are additional steps that must take place before the funds are available. If you are expecting a refund, it will be applied to your back account or Higher One debit card approximately 3-5 business days after a refund appears on your student account.
If you have questions about your financial aid refund amount or timing please contact Oserve at (567) 661-7378, email firstname.lastname@example.org from your Omail account, or visit one of our three locations.
Third Party refund information:
If you have a Third Party, such as Veterans Benefits, TAA/WIA, or some other company paying for part or all of your tuition bill, you will experience an estimated 7 business day delay in the processing of your refund. If you have questions about either the amount or the timing of this type of refund, please email email@example.com as Oserve is not able to provide specific details for Third Party billing.
Part of Term Z Class Drop/Withdrawal:
If you have had to contact Oserve for help dropping a Part of Term Z (flex term) class during the semester, any refund will be delayed by one week.