When can I expect my refund? Who should I contact if I have not yet received my refund?
Financial Aid refund information:
Students who meet the freeze date and attendance requirements, and who have financial aid remaining after tuition, fees, and book voucher purchases are paid, will receive a refund. Students whose aid is not ready for the first disbursement will receive their refund at a later date.
For the Summer 2015 semester, financial aid disbursements (other than loans) for most students will begin June 30, 2015. Loan disbursements will begin on July 1, 2015.
For the Fall 2015 semester, financial aid disbursements (other than loans) for most students will begin on September 16, 2015. Loan disbursements for first time borrowers will begin on September 23, 2015.
For the Spring 2016 semester, financial aid disbursements (other than loans) for most students will begin on February 3, 2016. Loan disbursements for first time loan borrowers will begin on February 10, 2016.
Please note that once you see a notice on your Ozone account that says ‘Refund as Selected’ there are additional steps that must take place before the funds are available. If you are expecting a refund, you will see it on your Higher One debit card approximately 2-3 business days after a refund appears on your student account. If you have your refund direct deposited in your personal bank account expect the funds 3-5 days after the refund message appears on your student account. The quickest way to get a refund is through your Higher One Debit Card.
If you have questions about your financial aid refund amount or timing please contact Oserve at (567) 661-7378, email email@example.com from your Omail account, or visit one of our three locations.
Third Party refund information:
If you have a Third Party, such as Veterans Benefits, TAA/WIA, or some other company paying for part or all of your tuition bill, you will experience an estimated 7 business day delay in the processing of your refund. If you have questions about either the amount or the timing of this type of refund, please email firstname.lastname@example.org as Oserve is not able to provide specific details for Third Party billing.
Part of Term Z Class Drop/Withdrawal:
If you have had to contact Oserve for help dropping a Part of Term Z (flex term) class during the semester, any refund will be delayed by one week.