Otech is a student driven program. This includes Otech Support, which we have established to provide help for students that have received computers. Otech Support is built upon the idea of students helping students, and includes limited, best effort support while you are an Owens student. This includes:
Appointment-only assistance – Otech Support is provided by students volunteering their time and experience. As such, there are no regularly scheduled support office hours. Instead, after submitting a request for support, you will be contacted to set up an appointment based on the availability of Otech Support volunteers.
Best effort support – Otech Support cannot guarantee the sufficiency or duration of its support. Otech will make an effort to assist with requests submitted via the methods listed below. Since the Otech program is based upon donated equipment and student volunteers, there may be situations in which Otech Support is unable to assist.