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document How do I use Owens Link?
Owens Link is a telepresence feature in specific classrooms on the Toledo and Findlay campuses. If you are in a Toledo area campus room equipped for Owens Link and need to connect to the Findlay room: 1. Touch the Crestron controller Screen to "wake" the system up. 2. Touch the screen again...
rating 30 Nov, 2017 Views: 16
document When I log onto Safari I get a message asking for an administrative password. How do I clear this message?
The situation may occur if you have changed your password on another device (for example, your home computer). It is an indication that the password you have used was denied. If this happens select the option to 'Create new keychain' and follow through the prompts. This should resolve the...
rating 28 Nov, 2017 Views: 18
document Peer to Peer File Sharing
Peer-to-Peer (P2P) File Sharing Requirements and Copyrighted Material Peer-to-Peer Peer to peer (P2P) file sharing is technology that allows users to directly connect their computers across a network or the Internet for the purpose of sharing files. There are many different software...
08 Nov, 2017 Views: 66
document How do I enable/disable Clutter in Outlook?
What is the purpose of the Clutter feature? Clutter is a feature in Office 365 designed to help you focus on the most important messages by moving lower priority messages from your Inbox folder to the folder named 'Clutter'. Clutter learns from your actions to determine the messages you are...
rating 08 Nov, 2017 Views: 220
document Higher Education Opportunity Act (HEOA)
Compliance with the Higher Education Opportunity Act (HEOA) Peer-to-Peer (P2P) File Sharing Requirements The Higher Education Opportunity Act (HEOA) specifies higher education institutions, which includes Owens Community College, must make a best effort at compliance and practice due diligence...
08 Nov, 2017 Views: 62
document How to request access for off-campus call-forwarding or international calling.
Call forwarding of your desk phone to an outside (non-College) number or calling international numbers is not permitted unless you are part of an exception group. Exceptions will need supervisor approval and should be requested through the Access Store found on the intranet under Information...
01 Nov, 2017 Views: 56
document Telephone Security Features
In an effort to be more proactive in regard to security of the Owens Community College phone system, we have implemented security features for your desk phone as follows: Users are required to change their password every 120 days on their voicemail. The passwords must be at least 6 digits; no...
25 Oct, 2017 Views: 47
document How do I change the password on my telephone?
To change the password on your telephone do the following: 1. Go to your voicemail box (press VM on your desktop phone). 2. Press 9 3. Press 3 You will be prompted to enter a new password. Passwords must be at least 6 digits and no simple passwords (i.e. 111111, 123456, etc.) will be...
25 Oct, 2017 Views: 55
document How do I log into my OneDrive?
1. Type in https://onedrive.owens.edu in your web browser’s address bar. 2. Type in your universal username and password (Ozone password). 3. Click Sign in. 4. On the next screen, select the OneDrive app. 5. Your OneDrive is ready to use!
rating 23 Oct, 2017 Views: 1195
document How do I back up my files on my computer?
You can save your files from your computer to: Personal Network Storage (O:) Shared Department Drive Flash Drive External Hard Drive How do I copy my files over to my Personal Network Drive (O:), Shared Department Drive, Flash Drive or External Hard Drive? 1. To access the Windows...
rating 23 Oct, 2017 Views: 601
document Can I use an outside caterer?
Yes! AVI Food Services is no longer the exclusive caterer for events on campus. If you decide to forgo the use of AVI for your catering needs, please keep in mind that all outside caterers need to be approved prior to serving food on campus. If you would like to use a company that is not...
rating 18 Oct, 2017 Views: 2102
document Where can I go to see if my classes transfer between colleges?
Contact the Transfer Advisors for more information! Or visit Transferology.com to search whether or not your classes transfer from college to college!
rating 18 Oct, 2017 Views: 1159
document What is the Owens Tuition Guarantee?
At Owens Community College, your success is our mission. Whether you are working on your degree to get a new job, to get a better job or to transfer to a four-year college or university, we want to help you succeed. To help you reduce the time and cost of achieving an associate degree, we've...
rating 18 Oct, 2017 Views: 529
document How do I access the email archives?
1. Navigate to https://archive.owens.edu in your browser. 2. Login using your full Owens email address and your universal password. Once in the archive you may search through emails as you would through Outlook.
rating 12 Oct, 2017 Views: 1007
document How do I find out what version of Windows I have?
1. Click Start. 2. Right Click Computer. 3. Click Properties. 4. A screen will come up with your computer's system properties. The version of Windows you have will be listed near the top under "Windows edition."
rating 12 Oct, 2017 Views: 3042
document How can I arrange a conference call with off-campus participants?
Owens Community College has a "conference bridge" which can be used to arrange conference calls with off-campus participants. For details on reserving and how to use please contact the switchboard at x7000 or email at 'switchboard@owens.edu'.
12 Oct, 2017 Views: 51
document What kind of support does the Owens IT Help Desk offer?
Purpose and Responsibilities of the IT Help Desk The purpose of the IT Help Desk is to provide technology support for students, staff and faculty at Owens Community College. The IT Help Desk assists students, staff and faculty with accessing Ozone, Blackboard, email, and the Common Computer...
11 Oct, 2017 Views: 2180
document Right-click Taskbar items
Right-clicking an item in the Taskbar brings up application specific functions. For example, right-clicking on Outlook brings up options without having to bring up the Main Application Window to access them. This is very handy if the application is minimized.
rating 11 Oct, 2017 Views: 1234
document I have multiple email accounts at Owens Community College. Can you tell me what each is used for?
If you are a faculty/staff member your email account will be: firstname_lastname@owens.edu. This account can be accessed using the desktop Outlook email client or Employee Email Web Access from the Ozone portal (internet). If you are an alumni or student as well, your email address would be:...
11 Oct, 2017 Views: 1987
document How do I add Outlook to my mobile device?
Please call the IT Help Desk at 567-661-7120 so we can set up an appointment for you to have the apps added to your mobile device. Outlook is not able to be set-up immediately, please allow at least 24 hours from the time you call for configuration.
rating 11 Oct, 2017 Views: 787
document How do I wake my computer from sleep/standby mode?
You can wake your computer from sleep/standby simply by pressing a key on your keyboard. After 15-20 seconds you should see the instruction to press "ctrl+alt+del" on your screen. You will be prompted to enter your username and password after you press these buttons. You should now be back were...
11 Oct, 2017 Views: 1423
document I have moved the mouse or pressed a key on my keyboard, yet my computer is still not awake. What can I do?
After moving the mouse or pressing a key on the keyboard, we expect a computer to wake up within 30 seconds. If you are not presented with a login screen, you can perform these steps: Check that your monitor is turned on. Typically a monitor will display an amber or green light when it is...
11 Oct, 2017 Views: 1650
document I am being asked to order Toner Supplies by someone outside of Owens. Is this a fraud?
All orders for printer/copier toner are placed through the Help Desk. You will not be called directly to place a toner order. Owens has a contract with Lake Business Products to maintain all copiers and printers (with very few exceptions). If someone calls asking if you are the person...
11 Oct, 2017 Views: 1651
document How can I start/stop having Owens contact me for emergencies and class cancellations?
1. Log into my.owens.edu using your universal username and password. 2. Then click Manage My Owens Alerts under My Personal Information. 3. This will take you to the Contact information page: 4. Check to make sure the phone numbers listed are up to date and pick one to be your...
rating 10 Oct, 2017 Views: 973
document Where can I find assistance for Pearson Writer?
Support for Pearson Writer can be found on their website: http://www.pearsonhighered.com/writer/
10 Oct, 2017 Views: 850