What to do if a proxy receives the message: Your PIN has been disabled; you should have an email with directions telling you how to re-enable you PIN.

If a proxy receives this message, the proxy should follow the directions to request a PIN reset:

1.  Enter proxy's email address.

2.  Select Forgot PIN.

3.  This will generate an email with a temporary password. 
 

Tip:  When the temporary password is entered in the PIN field, the temporary password is case sensitive.



Article ID: 274
Last updated: 07 May, 2013
Revision: 1
Information Technology Services -> Ozone -> Ozone Proxy Access -> What to do if a proxy receives the message: Your PIN has been disabled; you should have an email with directions telling you how to re-enable you PIN.
https://www2.owens.edu/faq/entry/274/