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I'm having problems getting into a chat room in BlackBoard. What can I do?

Article ID: 550
Last updated: 27 Mar, 2014
Revision: 2
Views: 984

*Change your security settings at your own risk.  Owens is not responsible for an damages that may occur from changing settings on your personal computer.*

There has been a known issue on our Bb 9.1.6 system with users unable to access the Blackboard chat functions once they upgrade to Java 7.051. Changing you java security settings could potentially resolve the problem.

WINDOWS USERS

1. Go to Windows Control Panel

2. Find the Java Control Panel application and click to open it.

3. Click on the Security tab at the top of the Java Control Panel.

4. Reduce the Security setting from the default High to Medium.

5. Click OK.

6. Try to enter your course Chat or Virtual Classroom again after restarting your browser.

 

MAC USERS

1. Click on the Apple icon in the upper left corner of your screen.

2. Select System Preferences.

3. Click on the Java icon to access the Java Control Panel.

4. Click on the Security tab at the top of the Java Control Panel.

5. Reduce the Security setting from the default High to Medium.

6. Click OK.

7. Try to enter your course Chat or Virtual Classroom again after restarting your browser.





 

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Why am I getting an error using Blackboard Chat?     I have a TFD account, how do I log on to Blackboard?