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My Desktop icons are missing. How do I get them back?

Article ID: 465
Last updated: 27 Feb, 2014
Revision: 4
Views: 178

If you’re missing icons like Banner or OnBase, you may need to refresh ZenWorks, which places these icons on your Desktop. These are any icon with a small Z in lower left corner. To refresh ZenWorks, please follow these steps:

 

  1. Locate the ZenWorks icon in lower right of your screen, in the Taskbar’s Notification Area (it will be a greenish-blue circle).


     
  2. Right-click on the ZenWorks icon.
  3. From the menu that pops up, left-click Refresh.

If this does not work, you may be able to restore these icons by logging out of ZenWorks and logging back in. To do this, please follow these steps:

  1. Locate the ZenWorks icon in lower right of your screen, in the Taskbar’s Notification Area (it will be a greenish-blue circle).


     
  2. Right-click on the ZenWorks icon.
  3. From the menu that pops up, left-click Logout. ZenWorks will log you out. This may take a moment. Any ZenWorks icons will disappear.
  4. Right-click the ZenWorks icon again
  5.  Left-click Login.
  6. A Login screen will pop up. Enter your Universal Login information here and click Okay.


If your icons still do not appear, restart your computer.

If the problem persists, please call the Help Desk at 567-661-7120.

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