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Why can’t I find my emails in the archives?

Article ID: 378
Last updated: 19 Jul, 2013
Revision: 1
Views: 289

NetMail Archive by default runs it process to archive any records 10 days after it’s received into your GW “live” mail.  It then takes a “snapshot” of the record and saves it in that location in your archives.  If you move messages in GW after ten days in your GW mailbox, the archived message still remains where it was saved on that 10th day.  Your archived messages cannot be moved once they are processed.

Also listed in
folder Information Technology Services -> GroupWise Email -> NetMail Archive Reference Guide

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