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What to do if a proxy receives the message: Your PIN has been disabled; you should have an email with directions telling you how to re-enable your PIN.
If a proxy receives this message, the proxy should follow the directions to request a PIN reset:
1. Enter proxy's email address.
2. Select Forgot PIN.
3. This will generate an email with a temporary password.
Tip: When the temporary password is entered in the PIN field, the temporary password is case sensitive.