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When can I expect my refund? Who should I contact if I have not yet received my refund?
Financial Aid refund information:
Students who meet the freeze date and attendance requirements, and who have financial aid remaining after tuition, fees, and book voucher purchases are paid, will receive a refund. Students whose aid is not ready for the first disbursement will receive their refund at a later date.
For the Spring 2015, financial aid disbursements (other than loans) for most students will begin February 4, 2015.
Please note that once you see a notice on your Ozone account that says ‘Refund as Selected’ there are additional steps that must take place before the funds are available. If you are expecting a refund, you will see it on your Higher One debit card approximately 2-3 business days after a refund appears on your student account. If you have your refund direct deposited in your personal bank account expect the funds 3-5 days after the refund message appears on your student account. The quickest way to get a refund is through your Higher One Debit Card.
If you have questions about your financial aid refund amount or timing please contact Oserve at (567) 661-7378, email firstname.lastname@example.org from your Omail account, or visit one of our four locations.
Third Party refund information:
If you have a Third Party, such as Veterans Benefits, TAA/WIA, or some other company paying for part or all of your tuition bill, you will experience an estimated 7 business day delay in the processing of your refund. If you have questions about either the amount or the timing of this type of refund, please email email@example.com as Oserve is not able to provide specific details for Third Party billing.
Part of Term Z Class Drop/Withdrawal:
If you have had to contact Oserve for help dropping a Part of Term Z (flex term) class during the semester, any refund will be delayed by one week.