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When can I expect my refund? Who should I contact if I have not yet received my refund?

Article ID: 213
Last updated: 09 Sep, 2019
Revision: 16
Views: 13236

Effective Summer 2018, financial aid disbursements are applied to students’ accounts on Wednesdays and refunds are processed on Fridays. To learn more about our procedures, please visit www.owens.edu/financial_aid/understanding.html.

Financial Aid refund information:

Students who meet all eligibility requirements, including attendance, and who have financial aid remaining after tuition, fees, and book voucher purchases are paid, will receive a refund.  Students whose aid is not ready for the first disbursement will receive their refund at a later date. For details, click here.

Please note that once you see a notice on your Ozone account that says ‘Refund as Selected’ there are additional steps that must take place before the funds are available.  If you are expecting a refund, you should receive it in the manner you selected within 3-5 business days after a refund appears on your student account.

If you have questions about your financial aid refund amount or timing please contact the Student Service Center at (567) 661-2387, email oserve@owens.edu from your Owens email account, or visit one of our three locations.

Third Party refund information:

If you have a Third Party, such as Veterans Benefits, TAA/WIA, or some other company paying for part or all of your tuition bill, you will experience an estimated 7 business day delay in the processing of your refund.  If you have questions about either the amount or the timing of this type of refund, please email thirdparty@owens.edu using your Owens email account as Oserve is not able to provide specific details for Third Party billing.

Part of Term Z Class Drop/Withdrawal:

If you have had to contact Oserve for help dropping a Part of Term Z (flex term) class during the semester, any refund will be delayed by one week.

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