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document How can I prevent encryption viruses such as 'Cryptolocker' and 'Cryptowall'?
ITS Cybersecurity Update: Dear Owens community, Recently a new type of virus, known as "Cryptolocker" and "Cryptowall", has been infecting Owens workstations. Its goal is to encrypt all files on both the local workstation and any user-accessible network drives. The objectives of the virus are...
rating 12 Jun, 2014 Views: 5284 Comments: 0
document How do I take a screenshot (picture of my computer screen) using Windows Vista or Windows 7?
1. Click the window you would like to capture. 2. Press Alt + Print Screen (Print Scrn) by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is near the upper-right corner of your keyboard. (Depending on the type of keyboard you have, the exact key names on...
rating 19 Nov, 2013 Views: 36459 Comments: 0
document How do I take a screenshot (picture of my computer screen) using Windows XP?
1. Click on the window you would like to capture. 2. Press Ctrl + Print Screen (Print Scrn) by holding down the Ctrl key and then pressing the Print Screen key. The Print Screen key is near the upper-right corner of your keyboard. (Depending on the type of keyboard you have, the exact key...
rating 19 Nov, 2013 Views: 25475 Comments: 0
document How do I find my IP address?
1. Click the Start button. 2. Click All Programs. 3. Click Accesories. 4. Click Command Prompt. ​ 5. Type ipconfig and press Enter. 6. Find IPv4 Address and look for the number to the right. Ex. 192.233.105.255 7. Either type exit and...
rating 19 Nov, 2013 Views: 840 Comments: 0
document How do I clear my browsing history in Internet Explorer?
Click Here to watch the instructional video! 1. Click Tools. 2. Select Internet Options. 3. Click Delete. 4. Make sure Preserve Favorites Website data, Temporary Internet files, Cookies, History, and Passwords are checked. Click Delete. 5. Click OK. ...
rating 19 Nov, 2013 Views: 2056 Comments: 0
document How do I find out what version of Windows I have?
1. Click Start. 2. Right Click My Computer. 3. Click Properties. 4. Click on the General tab and look under System to find what version of Windows you have.
rating 19 Nov, 2013 Views: 1256 Comments: 0
document How do I see what software I can download from Zenworks?
1. Click on the Start button and then click on All Programs. 2. Click on the Novell ZENworks folder and then on the ZENworks Application Window. 3. The ZENworks Configuration Management window will appear. 4. The available software will be displayed in the ZENworks Window.
rating 31 Jan, 2014 Views: 742 Comments: 0
document How do I install or remove individual Microsoft Office programs and components?
*Disclaimer: Owens is not responsible for personally owned devices or software. Download software at your own risk. For safe computing, always download software from reputable sites. Support for installing or removing Microsoft Office programs or components can be found:...
rating 10 Feb, 2014 Views: 2952 Comments: 0
document How do I reset Internet Explorer to default settings?
*Disclaimer: Owens is not responsible for personally owned devices or software. Download software at your own risk. For safe computing, always download software from reputable sites. Instructions to reset Internet Explorer 8 to Default Settings can be found on Microsoft's website:...
rating 25 Mar, 2014 Views: 1962 Comments: 0
document Why does my computer crash randomly, show a blue screen, and restart?
ITS has been receiving reports of random computer crashes followed by a blue warning screen displaying information about a memory error, after which the computer will restart. We are still investigating this, but have found this occurs when Google Chrome is running. This may not occur when the...
rating 06 Feb, 2014 Views: 1169 Comments: 0

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