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NetMail Archive Reference Guide
 
document Why do we need to keep email for such a long period?
At times, employees need to search for old messages. Owens also needs to keep email records for legal purposes, if requested. This also satisfies requirements by HIPAA and Sarbanes-Oxley as they pertain to records retention.
rating 19 Jul, 2013 Views: 639 Comments: 0
document Why are we eliminating all live GroupWise email older than 2 years?
There a few reasons for this change. One is the sheer amount of data and its continual growth. Storage is very expensive and the live email system holds multiple Terabytes of data. Large email database files also are difficult to manage and can be problematic in GroupWise.
rating 16 Jul, 2014 Views: 659 Comments: 0
document How do I access my email archives?
NetMail Archive can be accessed by logging into Ozone and then GroupWise Email. Once in Groupwise WebAccess, click on the word Archive in the upper-right corner of the screen.
rating 29 Sep, 2014 Views: 695 Comments: 0
document What can I do with the records in my archives?
You can print, save as a .PDF, or forward to any email address (including yourself), any message in your archives.
rating 19 Jul, 2013 Views: 605 Comments: 0
document What browsers work best with NetMail Archive?
Firefox and Chrome browsers work best. Internet Explorer can be problematic. (Mozilla Firefox can be downloaded and installed from www.mozilla.org and Google Chrome can be downloaded and installed from www.google.com)
rating 19 Jul, 2013 Views: 604 Comments: 0
document My email messages aren't in the same location as my GroupWise live email.
NetMail Archive by default runs a process to archive any records 10 days after they are received into your GroupWise live mail. It then takes a snapshot of the record and saves it in that location in your archives. If you move messages in GroupWise after ten days in your GroupWise mailbox, the...
rating 16 Jul, 2014 Views: 703 Comments: 0
document The folder structure in my archives is not same as my GW live email.
NetMail Archive by default runs it process to archive any records 10 days after it's received into your GW live mail. It then takes a snapshot of the record and saves it in that location in your archives. If you move messages in GW after ten days in your GW mailbox, the archived message still...
rating 16 Jul, 2014 Views: 678 Comments: 0
document Can I delete email messages from my archive?
No, messages cannot be deleted from the archives.
rating 16 Jul, 2014 Views: 649 Comments: 0
document How do I get back to my live GroupWise Webmail from the archives?
Clicking on Mail in the upper-right corner of the screen of the NetMail Archive Viewer screen will take you back to your live GroupWise Webmail. You may need to close the screen for NetMail Search if you're using that application first.
rating 16 Jul, 2014 Views: 689 Comments: 0
document How do I perform a search in NetMail Archive?
Please review the following reference guides to see how to perform searches in NetMail Archive. https://www2.owens.edu/faq/entry/363/ https://www2.owens.edu/faq/entry/368/
rating 19 Jul, 2013 Views: 714 Comments: 0

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