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NetMail Archive Reference Guide
 
document Why do we need to keep email for such a long period?
At times, employees need to search for old messages. Owens also needs to keep email records for legal purposes, if requested. This also satisfies requirements by HIPAA and Sarbanes-Oxley as they pertain to records retention.
rating 19 Jul, 2013 Views: 786 Comments: 0
document Why are we eliminating all live GroupWise email older than 2 years?
There a few reasons for this change. One is the sheer amount of data and its continual growth. Storage is very expensive and the live email system holds multiple Terabytes of data. Large email database files also are difficult to manage and can be problematic in GroupWise.
rating 16 Jul, 2014 Views: 807 Comments: 0
document What can I do with the records in my archives?
You can print, save as a .PDF, or forward to any email address (including yourself), any message in your archives.
rating 19 Jul, 2013 Views: 731 Comments: 0
document What browsers work best with NetMail Archive?
Firefox and Chrome browsers work best. Internet Explorer can be problematic. (Mozilla Firefox can be downloaded and installed from www.mozilla.org and Google Chrome can be downloaded and installed from www.google.com)
rating 19 Jul, 2013 Views: 735 Comments: 0
document My email messages aren't in the same location as my GroupWise live email.
NetMail Archive by default runs a process to archive any records 10 days after they are received into your GroupWise live mail. It then takes a snapshot of the record and saves it in that location in your archives. If you move messages in GroupWise after ten days in your GroupWise mailbox, the...
rating 16 Jul, 2014 Views: 842 Comments: 0
document The folder structure in my archives is not same as my GW live email.
NetMail Archive by default runs it process to archive any records 10 days after it's received into your GW live mail. It then takes a snapshot of the record and saves it in that location in your archives. If you move messages in GW after ten days in your GW mailbox, the archived message still...
rating 16 Jul, 2014 Views: 818 Comments: 0
document Can I delete email messages from my archive?
No, messages cannot be deleted from the archives.
rating 16 Jul, 2014 Views: 786 Comments: 0
document How do I get back to my live GroupWise Webmail from the archives?
Clicking on Mail in the upper-right corner of the screen of the NetMail Archive Viewer screen will take you back to your live GroupWise Webmail. You may need to close the screen for NetMail Search if you're using that application first.
rating 16 Jul, 2014 Views: 822 Comments: 0
document How do I perform a search in NetMail Archive?
Please review the following reference guides to see how to perform searches in NetMail Archive. https://www2.owens.edu/faq/entry/363/ https://www2.owens.edu/faq/entry/368/
rating 19 Jul, 2013 Views: 851 Comments: 0
document Which email archive search tool is best?
IT recommends using the NetMail Search tool. It has a GUI interface and is more intuitive than the older WebViewer search tool. It can be accessed by clicking on Search in the upper-right corner of the screen. The reference guide covers how to perform searches using either of these applications.
rating 16 Jul, 2014 Views: 841 Comments: 0

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