Owens FAQ
Search:     Advanced search
Showing: 11-20 of 20    ««
Articles
 
document What should be done if a proxy forgets the PIN?
Go to the Proxy Login page. Enter the email address used to establish your account and click on the Forgot PIN button. An email will be sent to your email address with a unique link and temporary password. You will use this temporary password as the Old PIN in the PIN reset process.
rating 11 Feb, 2014 Views: 322
document What to do if a proxy receives the message: Your PIN has been disabled; you should have an email with directions telling you how to re-enable you PIN.
If a proxy receives this message, the proxy should follow the directions to request a PIN reset: 1.  Enter proxy's email address. 2.  Select Forgot PIN. 3.  This will generate an email with a temporary password.    Tip:  When the...
rating 07 May, 2013 Views: 286
document Why would only one child’s name appear as a selection for a proxy with more than one child attending Owens?
For each student that has identified a person as a Proxy, there will be a tab with each student's name. When you select a name, you will see the listing of the items that that student has authorized you to see. To be in compliance with FERPA, the student has complete control over what...
rating 07 May, 2013 Views: 281
document When a proxy is given access to multiple students, can the access granted be different for each student?
Yes. Each student who grants proxy access to an email address has complete control over the access for their account, including start/stop dates and permission levels
rating 07 May, 2013 Views: 275
document Can Owens staff provide the PIN or passphrase to a proxy who has forgotten it?
No. College staff and the Help Desk cannot send the PIN or passphrase. The student who authorized the proxy can log into Ozone, access the Proxy Access menu, and can click Email Passphrase. This will resend the passphrase to the proxy. The proxy can request a new PIN by selecting Forgot PIN...
rating 07 May, 2013 Views: 279
document A proxy used to be able to see the information but now cannot. What happened?
The student is in control of the information that a proxy can view. If the proxy can no longer see information, the proxy should contact the student.
rating 07 May, 2013 Views: 289
document Can Owens staff make updates to what a proxy can view for a student?
No. College staff and the Help Desk cannot change the permission settings for proxies. Only the student granting the proxy access can change the permissions that are granted.
rating 07 May, 2013 Views: 286
document A proxy received an email saying the proxy had initiated an email change, when the proxy had not initiated the change. What happened?
When a person changes his/her email address, the system will send two email messages. The first email is sent to the old email address to inform the proxy that a request for a change from this address has occurred. If it was done in error, there is a unique link to click to cancel the change....
rating 07 May, 2013 Views: 304
document A proxy is changing his/her email address. What steps should the proxy take?
On the Proxy Access profile page, update the email address and click Save. The system will then send two email messages. The first email is sent to the old email address to indicating that a request for a change from this address has occurred. The second email is sent to the new email address...
rating 07 May, 2013 Views: 348
document How do I (the student) create and configure a proxy for my account?
Please visit the Proxy Student Guide for instructions on how to create a proxy and use the additional features associated with the proxy account.
rating 07 May, 2013 Views: 290

Showing: 11-20 of 20    ««