Owens FAQ
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Ozone Proxy Access
 
document A proxy is changing his/her email address. What steps should the proxy take?
On the Proxy Access profile page, update the email address and click Save. The system will then send two email messages. The first email is sent to the old email address indicating that a request for a change from this address has occurred. The second email is sent to the new email address...
rating 14 May, 2014 Views: 829
document A proxy received an email saying the proxy had initiated an email change, when the proxy had not initiated the change. What happened?
When a person changes his/her email address, the system will send two email messages. The first email is sent to the old email address to inform the proxy that a request for a change from this address has occurred. If it was done in error, there is a unique link to click to cancel the change. The...
rating 07 May, 2013 Views: 615
document A proxy used to be able to see information but now cannot. What happened?
The student is in control of the information that a proxy can view. If the proxy can no longer see information, the proxy should contact the student.
rating 14 May, 2014 Views: 591
document Can a proxy call Owens Community College if they have questions about it?
If a proxy has a question about the functionality of Proxy Access, the proxy should first check the Proxy User FAQ's. The Help Desk can be called for assistance in setting up or activating proxy access. The passphrase is required when a proxy calls a college department and needs to have a...
rating 12 Apr, 2013 Views: 714
document Can a student set a different date range to authorize access to a proxy?
Yes. Students are able to set a start and end date for each proxy. To do this, a student should access the Proxy Menu through Ozone and click the name ofthe proxy. On the Profile tab modify the start and/or end date.
rating 24 Apr, 2013 Views: 717
document Can an email address be assigned as a proxy for multiple students?
Yes. Proxies are identified by email address, and that address can be assigned as a proxy for multiple students. This is particularly useful in the case of siblings both attending Owens Community College.
rating 12 Apr, 2013 Views: 859
document Can multiple proxies use the same email address?
No. However, if parents share an email address and a student wishes to grant proxy access to both using that address, the student can do so. If this is how the student wishes to set it up, we ask that when completing the first name field, the student enters both first names (example: Mary and...
rating 07 Jul, 2014 Views: 800
document Can Owens staff make updates to what a proxy can view for a student?
No. College staff and the Help Desk cannot change the permission settings for proxies. Only the student granting the proxy access can change the permissions that are granted.
rating 07 May, 2013 Views: 606
document Can Owens staff provide the PIN or passphrase to a proxy who has forgotten it?
No. College staff and the Help Desk cannot send the PIN or passphrase. The student who authorized the proxy can log into Ozone, access the Proxy Access menu, and can click Email Passphrase. This will resend the passphrase to the proxy. The proxy can request a new PIN by selecting Forgot PIN from...
rating 07 May, 2013 Views: 591
document Can students view who has accessed information through proxy access?
Yes. By clicking on the name proxy, the profile will be expanded by the student. Next, the student can click on the History tab to review the activity for that proxy. The webpage will display the most recent activity including access to information items being granted, information about items...
rating 23 Apr, 2013 Views: 695

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