Owens FAQ
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document What are the Owens IT Help Desk's hours?
IT Help Desk hours can be found on the IT Help Desk web page. www.owens.edu/helpdesk/
17 Sep, 2013 Views: 435
document How can I contact the Owens IT Help Desk?
Contact Information Email: helpdesk@owens.edu Web page: www.owens.edu/helpdesk/ Phone: (567) 661-7120 or 1-800-GO-OWENS Ext. 7120 Location: College Hall 213 Mail: Owens Community College          ATTN - Information Technology Services...
13 Feb, 2014 Views: 406
document What should I have ready when I call the Owens IT Help Desk?
Name Department Building and office room number Extension For Toner orders, please also include: Lake Sticker number Printer Model Number (Ex. HP Laserjet + numbers or Canon Imagerunner + numbers) We use this information to improve the service we provide to the...
27 Sep, 2013 Views: 493
document What kind of support does the Owens IT Help Desk offer?
Purpose and Responsibilities of the IT Help Desk The purpose of the IT Help Desk is to provide technology support for students, staff and faculty at Owens Community College. The IT Help Desk assists students, staff and faculty with accessing Ozone, Blackboard, email, and the Common Computer...
29 May, 2013 Views: 627
document I am an Owens employee, how do I create and track tickets using the IT Help Desk software.
Step by step instructions for Owens employees can be found by clicking on the link below. Please click the LOGIN button on theEverything HelpDesk Knowledgebase screen. http://ehd-app.owens.edu:8080/ehelpdesk/kb/kbView.glml?kbId=4
19 Nov, 2013 Views: 247
document I have a question that is not answered here. Who can I contact?
If your question is related to Blackboard, Ozone, the Wireless Network, Email, Onbase, ZENworks, Print Solutions, Surveyor, Administrative Systems, Academic Systems, Kaspersky Security Software, Microsoft Home Use Program, DreamSpark, or itHelpdesk, please visit our Contact Us webpage. ...
19 Nov, 2013 Views: 583
document Does the Owens IT Help Desk have a Twitter account?
Follow the Owens IT Help Desk on Twitter here (https://twitter.com/OwensHelpDesk).  
14 Mar, 2014 Views: 46
document Does the Owens IT Help Desk have a Facebook Page?
Yes!  To visit the Owens IT Help Desk Facebook Page, click HERE (https://www.facebook.com/owens.helpdesk).  
14 Mar, 2014 Views: 41