Owens FAQ
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Help Desk
document Where is my Computer Serial Number located?
1. Computer Serial Numbers are generally on a HP sticker on top of the computer tower. 2. To confirm your Serial Number begin by clicking Start, and right-clicking Computer. 3. Left-click Properties. 4. A Control Panel System window will display the Computer name: in...
03 Oct, 2014 Views: 3501
document What are the Owens IT Help Desk's hours?
The IT Help Desk Hours for Fall 2017 are: Sun., Closed Mon.-Thurs., 7:30 a.m.-5:30 p.m. Fri., 7:30 a.m.-5 p.m. Sat., Closed *Front counter opens at 8 a.m. on all days listed. The Help Desk is closed for College holidays. Please see the academic calendar for dates that the College will be...
22 Aug, 2017 Views: 2025
document How can I contact the Owens IT Help Desk?
Employees can submit an IT Online Service Request: Employees may open a service request at anytime by visiting ITHD.owens.edu Everyone can contact the IT Help Desk using the following methods: Email: helpdesk@owens.edu Web page: www.owens.edu/helpdesk/ Phone: (567) 661-7120 or...
23 Aug, 2017 Views: 2310
document What should I have ready when I call the Owens IT Help Desk?
Name Department Building and office room number Extension For Toner orders, please also include: Lake Sticker number Printer Model Number (Ex. HP Laserjet + numbers or Canon Imagerunner + numbers) We use this information to improve the service we provide to the faculty and students,...
27 Sep, 2013 Views: 1834
document What kind of support does the Owens IT Help Desk offer?
Purpose and Responsibilities of the IT Help Desk The purpose of the IT Help Desk is to provide technology support for students, staff and faculty at Owens Community College. The IT Help Desk assists students, staff and faculty with accessing Ozone, Blackboard, email, and the Common Computer...
05 Nov, 2018 Views: 2691
document I am an Owens employee, how do I create and track tickets using the IT Help Desk software?
Step by step instructions for Owens employees can be found in the attached PDF.
16 Oct, 2014 Views: 1637
document I have a question that is not answered here. Who can I contact?
You may call the IT Help Desk at (567) 661-7120. They will either get you the answer or direct you on who to contact for further assistance. For the Campus Directory, click here.
22 Aug, 2017 Views: 2059