Owens FAQ
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Help Desk
 
document Where is my Computer Serial Number located?
1. Computer Serial Numbers are generally on a HP sticker on top of the computer tower. 2. To confirm your Serial Number begin by clicking Start, and right-clicking Computer. 3. Left-click Properties. 4. A Control Panel System window will display the Computer name: in...
03 Oct, 2014 Views: 311
document What are the Owens IT Help Desk's hours?
IT Help Desk hours can be found on the IT Help Desk web page. www.owens.edu/helpdesk/
17 Sep, 2013 Views: 929
document How can I contact the Owens IT Help Desk?
Contact Information Email: helpdesk@owens.edu Web page: www.owens.edu/helpdesk/ Phone: (567) 661-7120 or 1-800-GO-OWENS Ext. 7120 Location: College Hall 213 Mail: Owens Community College ATTN - Information Technology Services - IT Help Desk P.O. Box 10,000 Toledo, Ohio...
13 Feb, 2014 Views: 861
document What should I have ready when I call the Owens IT Help Desk?
Name Department Building and office room number Extension For Toner orders, please also include: Lake Sticker number Printer Model Number (Ex. HP Laserjet + numbers or Canon Imagerunner + numbers) We use this information to improve the service we provide to the faculty and students,...
27 Sep, 2013 Views: 945
document What kind of support does the Owens IT Help Desk offer?
Purpose and Responsibilities of the IT Help Desk The purpose of the IT Help Desk is to provide technology support for students, staff and faculty at Owens Community College. The IT Help Desk assists students, staff and faculty with accessing Ozone, Blackboard, email, and the Common Computer...
09 Jun, 2015 Views: 1262
document I am an Owens employee, how do I create and track tickets using the IT Help Desk software?
Step by step instructions for Owens employees can be found in the attached PDF.
16 Oct, 2014 Views: 691
document I have a question that is not answered here. Who can I contact?
If your question is related to Blackboard, Ozone, the Wireless Network, Email, Onbase, ZENworks, Print Solutions, Surveyor, Administrative Systems, Academic Systems, Kaspersky Security Software, Microsoft Home Use Program, DreamSpark, or itHelpdesk, please visit our Contact Us webpage. If your...
19 Nov, 2013 Views: 1036
document Does the Owens IT Help Desk have a Twitter account?
Follow the Owens IT Help Desk on Twitter here (https://twitter.com/OwensHelpDesk).
14 Mar, 2014 Views: 509
document Does the Owens IT Help Desk have a Facebook Page?
Yes! To visit the Owens IT Help Desk Facebook Page, click HERE (https://www.facebook.com/owens.helpdesk).
14 Mar, 2014 Views: 534