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folder NetMail Archive Reference Guide (24)


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document What exactly is archived?
Archived records include: emails, calendar entries and tasks.
19 Jul, 2013 Views: 260
document What is not archived?
Contacts, frequent contacts or contact lists.
19 Jul, 2013 Views: 278
document Why do we need to keep email for such a long period?
At times, employees need to search for old messages.  Owens also needs to keep email records for legal purposes, if requested.  This also satisfies requirements by HIPAA and Sarbanes-Oxley as they pertain to records retention.
19 Jul, 2013 Views: 289
document Why are we eliminating all “live” GroupWise email older than 2 years?
There a few reasons for this change.  One is the sheer amount of data and its continual growth.  Storage is very expensive and the “live” email system holds multiple Terabytes of data.  Large email database files also are difficult to manage and can be problematic in GroupWise.
19 Jul, 2013 Views: 274
document How do I access my email archives?
NetMail Archive can be accessed by logging into Ozone and then GroupWise Email.Once in Groupwise WebAccess, click on the word “Archive” in the upper-right corner of the screen.
19 Jul, 2013 Views: 288
document What can I do with the records in my archives?
You can print, save as a .PDF, or forward to any email address (including yourself), any message in your archives.
19 Jul, 2013 Views: 254
document What browsers work best with NetMail Archive?
Firefox and Chrome browsers work best.  Internet Explorer can be problematic. (Mozilla Firefox can be downloaded and installed from www.mozilla.org and Google Chrome can be downloaded and installed from www.google.com)
19 Jul, 2013 Views: 258
document Why can’t I find my emails in the archives?
NetMail Archive by default runs it process to archive any records 10 days after it’s received into your GW “live” mail.  It then takes a “snapshot” of the record and saves it in that location in your archives.  If you move messages in GW after ten days in your GW mailbox, the...
19 Jul, 2013 Views: 296
document My email messages aren’t in the same location as my GW “live” email.
NetMail Archive by default runs it process to archive any records 10 days after it’s received into your GW “live” mail.  It then takes a “snapshot” of the record and saves it in that location in your archives.  If you move messages in GW after ten days in your GW mailbox, the...
19 Jul, 2013 Views: 272
document The folder structure in my archives is not same as my GW “live” email.
NetMail Archive by default runs it process to archive any records 10 days after it’s received into your GW “live” mail.  It then takes a “snapshot” of the record and saves it in that location in your archives.  If you move messages in GW after ten days in your GW mailbox, the...
19 Jul, 2013 Views: 276

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